Hot Jobs

Technical Support Specialist

Sunnyvale, CA 94089

Post Date: 02/22/2018 Job ID: 8252 Industry: IT Operations Pay Rate: Not Specified
As an interface between in-house and field support teams and internal groups, a Global Technical Support Support Specialist will provide day? To-day escalation support to regional technical support centers.

You will be responsible for Technical Support in supporting customers on LIS and Connectivity solutions. Also, work as an individual contributor as needed through analyzing and resolving complex functional and technical questions and issues encountered by customers through various support channels.

Primary Responsibilities:
* As part of the Global Product team, provide phone and e-mail support on connectivity solutions
* Troubleshoot network/LIS connection issues
* Work with customer to configure and connect GX computer to network
* Work with customer to interface the GX system customer LIS
* Assist customer with dry-testing to verify valid transmission between instrument-middleware-LIS
* Setup remote connection using remote connectivity tools like Web-Ex
* Assist customer to map LIS test codes
* Work with customer on LIS result rules and translations
* Assist field teams and customers on software and computer updates
* Provide post-installation support for SW update and computer replacement to ensure that the LIS interface is properly restored
* Author KB articles.
*2+ years of prior IT helpdesk experience * Strong technical/configuration knowledge of TCP/IP protocol suite, Microsoft Windows network and performance management is required. * Working knowledge of ASTM and HL7 protocol standards * IVD/ Medical device experience * Experience with Complaint handling systems and FDA regulations * Attention to detail, and a customer-centric orientation is required * Have a professional presence and the ability to communicate effectively and appropriately with customers and cross functional teams. * Must have BS Engineering or related degree

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: