Redwood City, CA 94065
* Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
* Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
* Provides technology/product training, documentation and intellectual property material as required.
* Acts as focal point for large account product problem resolution.
* Support customer success with specialized product knowledge.
* Effectively utilizes moderate to complex lab setups to recreate and solve problems.
* Submits complete and correct bug reports in area of expertise.
* Advocate for customers in engineering roadmap planning.
* Interacts across support teams and development teams at peer level.
* Acts as a technical expert and provides support on a world-wide basis.