-Manage tasks discussed in daily operational triage meetings.
-Track status of bugs in daily development stand-ups.
-Manage Dev & Ops Sprint Planning and Bug Review Board Meetings.
-Track status of bugs in weekly and bi-monthly ops meetings.
-Filter, categorize, and associate appropriate metadata with relevant bugs.
-Identify tasks, create tickets and delegate resources for resolution.
-Manage one dozen concurrent Operational and Development long-term initiatives.
Customer / Partner Communication:
-Represent SRE in Sync discussions with internal customers & operational partner teams.
-Provide monthly customer newsletter with filtered release notes.
-Build relationships with partner / customer teams to facilitate swift resolution of blocked tasks.
-Scheduling / Coordination / Communication for planned operationally impacting events.
-Capture relevant information, generate actions, and provide summaries of ad-hoc product/service meetings.
Team / Leadership Communication:
-Partner with Ops and Dev management to align on tactical and strategic goals.
-Track established organizational goals and communicate status to management.
-Coordinate planned disaster recovery initiatives.
-Gather and document sequence of events and relevant information from unplanned outages.
-Lead post-mortem discussions from unplanned outages.
-Partner with Dev/Ops teams to acquire data for monthly / quarterly management reports.
-At least 3 years of project management experience in software development and operations
-Outstanding written and verbal communication skills.
-Experience in the writing of project specifications and test cases.
-Self-motivated and proactive with demonstrated creative and critical thinking capabilities
-Ability to organize and participate in requirement or design brainstorming sessions
-Technical proficiency w/r/t distributed service infrastructure and software development
-Attention to detail
-Passion for learning
-Familiarity with internet-scale web services infrastructure.
-CPU, Memory, I/O, Network, Serial Console
-Caching, Proxies, Load Balancing, DNS, NFS Applianaces
-Physical Data Center builds and Container use.
-Familiarity with Java software development & engineering processes
-Start Args, Heap, Threads, Libraries, debugging, API's
-Git, Jenkins, Artifactory
-CI/CD, Functional, Unit, Load testing, Data models