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Customer Support Manager

Cupertino, CA 95014

Post Date: 03/14/2018 Job ID: 8270 Industry: Project Management Pay Rate: Not Specified
We are looking for a Customer Support Manager to join our client's Production Support Team supporting an internal data tool similar to Tableau. As the Customer Support Manager, you must have experience working with data and have set up Customer Support programs. As the Customer Support Manager, you will be responsible for:

* Creating programs and process around Customer support
* Documentation
* Facilitate organization and resources for support for new datasets, tool features
* Develop creative solutions and help implement automation to scale support systems and processes
* Data Analysis
To be considered for this Customer Support Manager position, you must have: * Excellent communication skills, both written and oral, including the ability to convey complex requirements in a clear, concise and credible manner * strong experience in a Customer Support environment * Understand data concepts and ability to display data in a meaningful way to a varied audience * Customer focus and relentless passion for supporting a diverse and growing set of users and needs * Extreme attention to detail and ability to self-manage work * Perform root cause and impact analysis to investigate issues and make recommendations for potential solutions * Desire to find creative and flexible solutions to tackle complex processes * Ability to deliver high quality results while working in a fast paced & dynamic environment * Bachelor's degree or equivalent work experience in Customer Support, Business Information Systems, or related fields.

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