Content Development

Sunnyvale, CA 94085

Posted: 08/21/2018 Industry: Creative Job Number: 8447 Pay Rate: Not Specified
Exciting opportunity for an excellent Product Content Writer to create self service help content that engages hundreds of thousands of merchants for a leading point-of-sale based payment processing platform. As part of the product content team, you'll have an opportunity to take on an area in the product suite, own it, and make a difference in the customer success and user experience for small business owners including, mom & pop shops, retailers, restaurants, coffee shops, etc.

Job responsibilities include but are not limited to:
* As part of our product content team, you'll be fully integrated in the development lifecycle. You will work with researchers, designers, and engineers to write the words that users interact with on our software user interfaces. If you have experience writing microcopy and love doing it, this might be a great fit for you!
* When it comes time to write help content, you'll write long and short articles that empower merchants to fully utilize the client's product to run and grow their businesses. Your craft doesn't stop at bullets and step-by-step instructions. Instead, it tells stories of our product and connects the dots between people and technology.
* Your writing process is thoughtful and relentlessly focused on meeting the user needs. You have a self-motivated process to research for content and complete assignments by deadlines.
* Through data and research, you'll form a point of view and pitch content ideas to encourage feature adoption, explain complex ideas in a better way, provide additional resources to users, and more.
* Know how to adapt tone of voice to specific audiences and their situations.
* Educate cross-functional teams about our content standards.
* Participate in developing and refining the editorial style.
Background / Experience requirements: * Your writing process is thoughtful and relentlessly focused on meeting the user needs * You have done writing that shows design thinking * You are comfortable with a conversational writing style * Your writing portfolio consistently demonstrates clarity and conciseness * You are a natural storyteller * You have an impeccable grasp of grammar and usage, but know when to and when not to break the rules * You have a writing portfolio that demonstrates a variety of content types such as help articles, user guides, blog articles, and UI copy Nice to Have: * Experience working in a headless CMS such as Contentful

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