Pleasanton, CA 94588
* Scope, design and deliver technology solutions that optimize and enable the Sales, Marketing and Services organizations. Primary technology is Salesforce.Com and its integrations with HR, Finance, and Marketing Operations systems.
* Support the relationship with the Global Sales, Services and Marketing, utilizing proactive account management strategies, and develop strong business relationships.
* Collaborate with stakeholders to gather, analyze and document information needs and functional requirements
* Lead business analysis and modeling activities by interviewing process owners, users and other stakeholders to identify business processes, evaluates the current process and workflow for various business functions; documents findings and recommends improvements.
* Act as a liaison between Project Sponsors/Stakeholders and technical teams. Lead cross-functional teams to deliver business and technical requirements, business rules, concept maps, process maps, user flows, acceptance tests
* Coordinate and schedule meetings, assist team members in preparing for meetings, lead discussions, summarize and communicate outcomes to users and managers and resolution of issues.
* Resolve issues between stated business requirements and what is technically feasible by identifying issues, evaluate alternative systems solutions with system designers and users and communicate the end result.
* Decompose large work items/stories into smaller independent components. Lead work sessions with technical team members to address questions or issues etc.
* Work with the business units to develop test plans and procedures, to validate the application design, define acceptance criteria with the overall project team.
* Test the application as required by project timelines. This also includes supporting stakeholder testing.
* Act as a liaison between the IT organization and the Sales, Marketing and Services organizations to support the planning process, provide oversight of project delivery, resolve escalated issues, and facilitate communication on any critical issues.